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Resources - National



If you are worried a child is, or at risk of, suffering, neglect or abuse, please contact the
Children’s Reception Team on 0300 300 0117 at any time, day or night.

You do not need to know everything about the child before contacting the Children’s Reception Team.

If you are concerned, it is important that you talk to someone about this.

In an emergency please call the Police on 999


Please complete the Inter-Agency Referral Form (IARF) to report child welfare or safeguarding concerns.

For urgent child protection enquiries, professionals can call the Children’s Reception Team (CRT) on 0300 300 0901 or out of hours on 0300 555 1373.

The Hampshire, IOW and Children’s Trust Thresholds Chart can help you to identify the risks and types of services a family may need.

Please find here some FAQs about the CRT and Multi-Agency Safeguarding Hub (MASH).

In an emergency please call the Police on 999

To share non-urgent informtion with police, please complete a Community Partnership Information (CPI) form

This page contains useful websites and resources for parents, carers and professionals. Click on the quicklinks below to jump to a topic:


Anti-Bullying Alliance

The Anti-Bullying Alliance is a coalition of organisations and individuals that are united against bullying and have a website containing lots of advice.

Anti-Bullying Ebook: Let's Stop Bullying for All

An anthology of poems and illustrations by children and young people living on the Isle of Wight, aged 8-15.

Bullying UK

Phone Number: 0808 800 2222 (FREE) Call any time day or night

Website providing help to those experiencing bullying.


Provide children, families and professionals with advice and information to keep children safe.

The Anti-Bullying Network

The Anti-Bullying Network is an independent operation with the following objectives:

  • to support anti-bullying work in schools;
  • to provide a free website
  • and to offer an anti-bullying service which will include the provision of training, publications and consultancy services

Child Abuse

Isle of Wight Children’s Social Care

Phone Number: 0300 300 0117. Call any time day or night

Report your concerns about yourself, a child or friend to Children’s Reception Team (IOW Social Care)


Phone Number: 0808 800 5000 or if you are 18 or under call 0800 11 11

A leading children's charity fighting to end child abuse in the UK, Channel Islands and Isle of Man. They help children who have been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.

Child Sexual Abuse and Exploitation

Barnardo’s Spot the Signs

Advice for parents, professionals and young people on the signs of sexual exploitation and how to keep safe.

Child Sexual Exploitation Online Protection (CEOP)

Report to one of CEOP’s Child Protection Advisors if you are worried about online sexual abuse or the way someone has been communicating online. Website also contains a range of information about keeping yourself or a child safe from child sexual exploitation.


Mosac offers direct, practical help and emotional suport to vulnerable chidlren, young people and their families.

Pace UK

Pace works alongside parents and carers of children who are – or are at risk of being – sexually exploited by perpetrators external to the family. They offer guidance and training to professionals on how child sexual exploitation affects the whole family.
Keeping It Together - A parent's guide to coping with child sexual exploitation.  
A booklet written for parents whose children are being sexually exploited by an indiviudal or group outside the family unit. 

Parents Protect

Parents Protect is a child sexual abuse awareness and prevention website created by the child sexual abuse prevention campaign  Stop It Now! UK and Ireland and The Lucy Faithfull Foundation . It contains lots of information about what is child sexual abuse, where you can get help, how you can take action, internet safety and resources

Rape Crisis

Providing specialist support and services for victims and survivors of sexual violence

Stop it now

A campaign for preventing child sexual abuse

The Lucy Faithfull Foundation

The Lucy Faithfull Foundation (LFF) is the only UK-wide child protection charity dedicated solely to reducing the risk of children being sexually abused.

Domestic Abuse


Phone Number: 0800 999 5424

An LGBT+ anti-violence Charity. Provide support for individuals who have experienced hate crime, sexual violence or domestic abuse. Also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.

Men’s Advice line

Call Freephone 0808 801 0327 Monday-Friday 9am-5pm or email info@mensadviceline.org.uk

Confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members). 

National Centre for Domestic Violence  and Helpline

Phone Number: 0800 970 2070
The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.


Phone Number: 0808 2000 247 (FREE) Call any time day or night

This helpline can you support, help and information to those who have or are experiencing, violence and abuse. Run by specialist services to help survivor’s access safety and rebuild their lives.


Phone Number: 0808 802 4040. Available Monday – Friday 9am – 5pm

A confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner.

Hampton Trust

Hampton Trust provide services to both adults, chidlren and professionals. They also work with perpetrators of domestic abuse, helping them to change their behaviour.

The Hideout

A website to help children and young people to understand domestic abuse and how to take positive action if it’s happening to you. Also contains an adult page which gives information to adults about domestic violence and the effect it has on children.

The Survivor’s Handbook

The Survivor’s Handbook provides practical support and information for women experiencing domestic abuse, with simple guidance on every aspect of seeking support.

Wight Dash

Phone Number: 01983 300423 or  Call any time day or night

Wight DASH, formerly the Isle of Wight Woman's Refuge, support woman who are experiencing difficult times in their lives. They offer a programme of activities and can assist you in finding refuge space annywhere in the country.

Woman’s Aid

Phone Number: 0808 2000 247 (FREE) Call any time day or night

This national charity is working to end domestic abuse against women and children.

YOU First

Phone Number: 0800 234 6266 or email youfirstiow@theyoutrust.org.uk

YOU First is the Isle of Wights Integrated Domestic Abuse and Sexual Crime Service. Their information leadlet can be found here



If there is immediate danger call 999


British Youth Council

Phone Number: 020 7250 8374

The British Youth Council empower young people aged 25 and under to influence and inform the decisions that affect their lives. They support young people to get involved in their communities and democracy locally, nationally and internationally, making a difference as volunteers, campaigners, decision-makers and leaders.


Phone Number: 0800 11 11

A free, private and confidential service where you can be you. Whatever your worry, whenever you need help, however you want to get in touch. We're here for you online, on the phone, anytime.

Danger Spot

Provides child safety on a wide range of topics from home safety, road safety, stranger danger, water safety and online safety.

Family Lives

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reached crisis point. Family Lives provides targeted early intervention and crisis support to families who are struggling, including debt, emotional and mental health, family breakdown and challenging relationships and behaviour.


A leading national charity working with single parent families to live secure, happy and fulfilling lives. They provide expert advice, practical support and campaign for single mums and dads.

Karma Nirvana

Karma Nirvana is a UK registered charity that supports victims and survivors of Forced Marriage and Honour Based Abuse.

Protecting yourself and others

Hampshire Police have developed a site containing advice on how to protect yourself in many areas such as online safety, child abuse, honour based abuse and forced marriage, domestic abuse etc.


A Metropolitan Police website containing information, resources and help on a range of topics such as internet safety, domestic abuse, drugs and alcohol, knife crime, hate crime, terrorism etc.

Isle of Wight Local Offer

Our Local Offer website has been designed to help parents and carers find the right support for children with special educational needs and disabilities. All families need extra support from time to time. Knowing what is available gives you more choice and more control over what support is right for your child.

Missing People – Safe Call

Phone Number: 0208 392 5710. Available 9 – 5pm

Support for young people away from care, and/or caught up in a gang or going county or if you are a family member or carer worried about your loved one being involved with a gang. Safe call will listen and offer support. Will not judge you or tell you what to do.

The Mix

Phone Number: 00808 808 4994

The Mix is a support service for young people under the age of 25, helping to face the challenges of mental health, money issues, homelessness, finding a job, breakups and drug use.

IOW Safeguarding Adults Board

Phone Number: 01983 821 000

The IOWSAB is a statutory, multi-agency partnership committee, coordinated by the local authority, which gives strategic leadership for adult safeguarding, across the Isle of Wight. The primary purpose of the IWSAB is to help safeguard adults with care and support needs


Child Bereavement UK

Child Bereavement help children and young people (up to the age of 25), parents and families to rebuild their lives when a child grieves or when a child dies. They also provide training to professionals, equipping them to provide the best posible care to bereaved families.

Childhood Bereavement Network

Childhood Bereavement Network (CBN) supports professionals working with bereaved children and young people, with information updates, key resources and networking opportunities. 

Cruse Bereavement Care

This charity provides free help to anyone who has been bereaved, regardless of the length of time since the bereavement. On the Isle of Wight our trained support workers will give one to one bereavement support in your home.

Diocese of Portsmouth

Coping with Bereavement in Church Schools.
These guidelines provide a basis for coping with bereavement well within the life of a school, whether it’s the death of a child’s parent, the death or a child or a member of staff.

Grief Encounter

Grief Encounter support bereaved children and their families to help alleviate the pain caused by the death of someone close. 

Hope Again

Hope Again is Cruse Bereavement Care's website for young people. Cruse is a national charity that provides support, advice and information to children, young people and adults when someone close to them dies. 

The Good Grief Trust

The Good Grief Trust provides practical and emotional support and signposting to a choice of immediate tailored local and national support organisations

Winston's Wish

Winston's Wish provides emotional and practical bereavement support to children, young people and those who care for them. They also provide online resources, specialist publications and training for professionals.


Breakout Youth

Phone Number 023 80 224 224, hello@breakoutyouth.org.uk, @breakout_youth
Breakout Youth provide a range of support services to young people and professionals on LGBT+ issues.


Disrespect Nobody

A Home Office website which provides information and guidance on healthy relationships, and explains what is sexting, consent, and rape.

Respect not Fear

Website providing information and guidance on healthy relationships, also contains stories and games.

Safe Date

Let’s talk about relationships. Whether it's relationship abuse, sexting, consent, issues on social media or forced marriage that you’re concerned about, we have all the facts, support and guidance to help you make the right decisions and stay safe.

Mental Health


Kooth provides online mental health services for children, young people and adults. It provides an online counselling and emotional wellbeing platform accessible through mobiles, tablets and desktops and is free at the point of use. You can chat to counsellors via the web, read articles from young people and get support online, telephone and email.

Looked After Children and Self Harm Podcast

This podcast episode covers what self-harm is and how social workers can support young people and carers.


Helpline Number 0800 068 41 41
Papyrus provide confidential support and advice to young people struggling with thoughts of suicide, and to anyone worried about a young person


Phone Number: 116 123 (Free) or email jo@samaritans.org
They provide a safe place to talk anytime about whatever’s getting to you. You don’t have to be suicidal.  

Space 4U

Phone Number: 0774 1665182 
Space 4U is provided by No Limits Help and is a safe haven for young people aged 11-17(up to 18 with additional needs) iving on the Isle of Wight


Stem4 is a charity that promotes positive mental health in teenagers and those who support them, including their families and carers, educational professionals, school nurses and GPs. Support is primarily provided digitally though education programmes, mental health apps, clinically-informed website and mental health conferences.

Young Minds

Young Minds work to prevent mental illness from developing and to improve early intervention and care for those living with a mental health problem. They provide a range of training opportunities for professionals working with children and young people to support the provision of safe and nurturing environments

Mental Capacity   

Mental capacity is the ability of a young person over the age of 16 to make their own decisions. A parents guide to the 'Mental Capcity' Act 2005 can be found here  


Online Safety

Childnet International

A non-profit organisation working with others to help make the internet a great and safe place for children.

Common Sense Media

An independent non-profit organisation which helps families make smart media choices, offering a large library of independent age-based and educational ratings and review of movies, games, apps, TV shows, websites, books and music.

Go Fish / Cyber Ambassadors

In response to feedback from the Youth Commission’s Big Conversation consultation, a Cyber Ambassadors scheme has been introduced in schools by the OPCC. The aim of the scheme is to skill-up a small number of students in education settings on key online safety issues. These informed students then pass on their learning and offer helpful support to their peers promoting good digital citizenship and civility.


Get expert support and practical tips to help children benefit from connected technology and the internet safely and smartly.

National Online Safety

An independent online safety training provider founded by three fathers on a mission to keep children safe online. This website contains lots of resources for schools with fund, informative and practical resources to assist schools in their efforts to empower the whole school community with the knowledge needed to make safer decisions online.

NSPCC Net Aware

NSPCC and Mumsnet have created a simple guide to the most popular apps based on the experiences of parents and children. Each app has been given a rating for things such as how appropriate the content is, the privacy settings and what the average minimum age should be for children signing up to each one.

Parent Info

Parent Info provide support and information to parents, children and schools, working globally to help families to navigate the internet safely and confidently. They work with parents, schools, governments and businesses to study, understand and address the impact of emerging technologies on young people.

Safer Searching on Google

This guide provides instructions on setting safe controls for Google searching.

Social Media Library

Contains details on 133 different social media apps that can be used by young people. Updated regularly.


ChildLine and the Internet Watch Foundation are providing a service together where children can request the removal of sexual images of themselves which have been shared online. 

UK Safer Internet Centre

The UK Safer Internet Centre is a partnership of three leading organisations: Childnet International , Internet Watch Foundation iwf.org.uk and SWGfL swgfl.org.uk , with one mission - to promote the safe and responsible use of technology for young people. You can find online safety tips, advice and resources to help children and young people safe online.